Privacy Policy

Privacy Policy

  1. Purpose of Information Collected

    The use of this information is for the following primary purposes:
    • General administration;
    • Manage and maintain your account(s) and facility(ies) with us;
    • Respond to your enquiries and complaints and to generally resolve disputes;
    • Update, consolidate and improve the accuracy of our records;
    • Produce data, reports and statistics which have been aggregated in a manner that does not identify you as an individual;
    • Conduct research and survey, which solely for analytical purposes including but not limited to data mining and analysis of your transactions with us;
    • Meet the disclosure requirements of any law binding on us;
    • For audit, compliance and risk management purposes;
    • Any other purpose that we deem necessary and/or as required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities.
  2. Type of Information Collected

    Personal data that we may collect:
    • Any other information supplied by you that can indirectly or directly identify you, in order for us to carry out our contract with you.
  3. Consequences of not providing Personal Data

    The failure to supply us with the required personal data will potentially:
    • Result in us being unable to enter into a service contract or agreement with you;
    • Result in us being unable to communicate notices, value added services and updates to you;
    • Affect our capacity to accomplish the above stated purposes.
  4. Disclosure

    Your personal data will be kept confidential but you consent and authorise us to provide or share your Personal data to the following class of users:
    • Persons/Organisations required under law or in response to government requests;
    • Related, subsidiaries, holdings of Total Exact Consulting / Jaya Abadi Teknologi, including future entities under Total Exact Consulting / Jaya Abadi Teknologi;
    • Government agencies, statutory authorities, enforcement agencies under law;
    • Auditors, accountants, lawyers under Total Exact Consulting / Jaya Abadi Teknologi;
    • Contractors, sub-contractors, affiliates of Total Exact Consulting / Jaya Abadi Teknologi;
    • Third party service /product providers that is deem necessary or appropriate for the purposes stated above (including those located out of Malaysia, under conditions of confidentiality and similar levels of security);
    • Persons under a duty of confidentiality to the Total Exact Consulting / Jaya Abadi Teknologi;
    • Any other purpose that we deem necessary and/or as required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities.

    Data shared will be for the purpose as stated in this notice, or purposes not stated but directly related to the primary purpose of collection.

    We may also share your Personal Data where required by law or where disclosure is necessary to comply with applicable laws, legal processes or queries from the relevant authorities.

    Total Exact Consulting / Jaya Abadi Teknologi takes data privacy seriously and strives to minimize any potential consequences while ensuring compliance with the law.

    For any inquiries or request regarding your personal data, including account deletion, you may reach out to us via email at or message us on WhatsAppp at +60 12-528 7655. We are here to address your concerns and provide assistance regarding your personal data provacy and protection.

  5. Data Security

    We shall take necessary steps to store and process your personal data securely. We will undertake the following security steps:
    • Implementation of a formal information security policy and necessary technology controls such as firewall, password controls, physical security, logging and monitoring etc;
    • Process controls such as segregation of duties, defined roles and responsibilities and need to know basis for staff;
    • Third party providers and contractors storing or processing personal data has implemented similar acceptable standards of security.
  6. Retention of Personal Data

    Your personal data will be stored for only the period as necessary to fulfil the purposes stated above after which we proceed to ensure that your personal data is destroyed, anonymized or permanently deleted if it is no longer necessary to store. Reasons to further store your information even after the fulfilment of the purposes includes:
    • to satisfy legal, regulatory or accounting requirements;
    • to protect the interest of Total Exact Consulting / Jaya Abadi Teknologi.
  7. Direct Marketing

    We may use your personal data to provide you with information about our and third party services and/or products, which may be related to your interests, unless requested otherwise by you.

    We may, in some circumstances, disclose your personal data to preferred merchants and strategic partners. Such disclosure will only occur where you have subscribed for particular Services or Products which require such disclosure, and/or where your consent has been obtained, subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to Total Exact Consulting / Jaya Abadi Teknologi.

    We take reasonable steps to ensure that the 3rd parties we are sharing your personal data with alsohave appropriate privacy and confidentiality obligations.

    If you do not wish your personal data to be utilised for the purposes of marketing and promotion, please contact us at the contact details below. Your latest written instructions to us will prevail.

  8. Rights of Access and Correction

    Under PDPA, you reserve the right to access your personal data and request for correction of the personal data that might be inaccurate, obsolete, incomplete or misleading.

    In respect to this, you may:
    • Request to check and access your personal data in our records;
    • Request that we correct any of your inaccurate, obsolete, incomplete or misleading personal data;
    • Request copies of the data from us.

    Once we receive a request, we will acknowledge the receipt of such request. For data amendment and correction, we will consider if the information requires amendment. If there is any disagreement, then we specify the reason in clearly stated terms such as where rights of others will be violated, or regulatory functions will be affected.

    In accordance with the PDPA, and to the extent not limited by any other applicable law, we may:
    • Charge an administration fee for processing your request for access or correction to the Personal Data, in compliance to the fees stated in PDPA sub-regulation; and
    • Refuse to comply with your request for access or correction to the Personal Information and give you a written reason for such an action.
  9. Transfer of Your Personal Information Outside Malaysia

    It may be necessary for us to transfer your personal data outside Malaysia if any of our service providers or strategic partners who are involved in providing part of a services are located in countries outside Malaysia. You consent to us transferring your personal information outside Malaysia in the instances whereby it is necessary to fulfil the execution of the service/products that you signed up for.

    We shall take necessary steps to ensure that any such partners are contractually bound not to use your personal information for any reason other than to provide the Products and/or Services they are contracted by us, to safeguard your personal information.

  10. Language

    As per Section 7(3) of the PDPA, this notice and consent form is issued in English. In the event of any inconsistency, the terms of the English version shall prevail.
  11. Account Deletion

    Account Deletion Request Process:
    We understand the importance of data privacy and your control over your personal information. If you choose to delete your account, we have established a secure and straightforward process to ensure your request is handled properly:

    Initiate the Request:
    To begin the account deletion process, please reach out to our dedicated support team. You have two options:
    Email: Send an email to our support team at

    WhatsApp: Message us on WhatsApp at +60 17 362 8265

    Provide Account Information:
    In your email or WhatsApp message, kindly provide your registered account email or username. This information is crucial for us to accurately identify your account. Verification and Guidance:
    Our vigilant support team will promptly receive your request and initiate the necessary verification process to ensure the request is coming from the account holder.
    Once your identity is verified, our team will guide you through the steps of the account deletion process. This step is taken to maintain the security of your account and data.

    Irreversible Deletion:
    It's important to note that account deletion is irreversible. Once the process is completed, all associated data and content linked to your account will be permanently removed from our systems.

    Following the initiation of the account deletion process, you will receive a confirmation email or message. This communication will provide assurance that the process has been successfully initiated.

    Your Privacy Matters:
    At Total Exact Consulting / Jaya Abadi Teknologi
    , we take data privacy seriously and ensure that your personal information is treated with the utmost care. We are committed to following the necessary steps to maintain the security and integrity of your account deletion request.
    Please be aware that this process is provided in alignment with the guidelines and practices as of my last knowledge update in December 2023. Ensure that this process conforms to any subsequent changes in regulations and best practices.
    Should you have any inquiries or concerns about the account deletion process or data privacy in general, don't hesitate to contact our support team at or message us on WhatsApp at 
    +60 17 362 8265. We're here to assist you every step of the way.

  12. Acknowledgement of this form

    By agreeing with to give your consent, you have fully read and understood the contents of this Notice to authorize us to collect, store and process your personal information in accordance with the terms above.
  13. Declaration of Consent

    By clicking YES/SUBMIT, you provide us with your consent for us to process your personal information for, or directly related to, the purposes stated above.